The death of another Playstation 3

I don’t know how I do it. Last night I blew up yet another PS3.

Whilst waiting for Modern Warfare 2 and  Assassin’s Creed 2, I decided I’d get back to trophy hunting on Fallout 3 (because of the disappointing ending), so have been playing it daily for about a week. Yesterday I played a little at lunch time, then sporadically throughout the afternoon whilst waiting for work assets to arrive and left it on pause whilst cooking a lovely Spaghetti Bolognese for Soph.

Dinner cooked, we decided to watch Lock, Stock & Two Smoking Barrels, at which point I noticed that the PS3 wasn’t on – I was sure I hadn’t turned it off, oh well… hold on a minute, the power indicator is flashing red… oh God not again…

So yes, restarting the unit confirmed with a brief flash of the yellow light, that I had indeed managed to cause a THIRD “Unspecified Internal Error”. This is ridiculous.

Last Time

Last time this happened to me I got in touch with Sony, their very helpful Customer Services girl informed me that I could replace my bricked PS3 60Gb with a refurbished like-for-like but it would cost me £140 (if memory serves!) because the unit was six months out of warranty. I was a little annoyed because I’m not a fan of randomly spending money on things that 24 hours previously I already had – but bit the bullet and paid for the replacement.

I was informed that the replacement unit would be brought out by courier and swapped out with my dead one and would come with a three month warranty. Unfortunately I’m pretty sure this was longer ago than three months so it looks like I’ll have to pay again; if this is the case I just might not bother!

As promised, the units were swapped out within a few days; my copy of FarCry 2 (which was stuck inside the unit) was returned to me after five weeks and everything settled down. I was rather annoyed that my hard disk upgrade couldn’t be slotted straight into the new unit so lost all my save games. Of course this will be the case again :-(

The Decision

So, part one of “the big decision” rests in the hands of Sony. If they are willing to replace my PS3 for free, then I don’t have to make the decision myself; I’ll take the new PS3 and start all my games again. If, however, they refuse to replace it for free I have to decide, am I willing to buy yet another unit for £140 (bringing my total spend on PS3 hardware to around £800) or do I tell them to forget it and sell all my games and bricked PS3 on eBay? Or even better, butcher the unit for experimentation purposes? Maybe hammer the Blu-Ray drive into one of my laptops and build a portable blu-ray player?

Either way, this all hinges on what Sony say when I call them in an hour or so. It completely makes sense to give me what I want; I purchase at least one new game each month, I’m a fiend for limited editions (yes, I have the Baterang, Night Vision Goggles and model Ezio on their way!) and I often purchase DLCs from the Playstation Store. By forcing my hand with this matter, they’ll be losing more money than the cost of the refurb.

Wish me luck!

Edit:
And now, as if to mock me, my bargain copy of Mirror’s Edge just came through the post!

The Outcome

After making the call to Sony customer care, I must say I’m impressed.

Again, the helpful customer services rep told me he couldn’t talk me through anything on the ‘phone because it was a component failure. He did, however, tell me he would replace the unit at no charge… and on Tuesday! So I’ll be waiting with bated breath on Tuesday for a new PS3 AND Modern Warfare 2 – I won’t be sleeping much on Monday night!

Thank you Sony!

Leave a Reply

Your email address will not be published. Required fields are marked *